wrong alias outlook.com / hotmail.com - non primary alias being used

Delete the Outlook account from the iOS device

1. Log into outlook.com

2. Click on the gear icon in the upper right

3. Click on Options

4. Click on Accounts

5. Click on Connected Accounts

6. Near the bottom, there is a place to set your default "From" address

7. Pick the alias you want to use for iOS mail app.

Add the account back to the iOS device. I did a reset before adding it back, but I don't that this is necessary.

It populates correctly in the mail app.

Still annoyed there is no way to switch aliases within the iOS mail app. Maybe there will be in iOS 11.

This worked perfectly! Thank you!

This still happens today. Same with Exchange for organizations ... Alias set to a new default and Mail ignores it. It seems it has a history of the account and refuses to update to the new aliases.

Works fine, as expected, in Outlook. Mail is the only app that still uses the old alias.

😐

I think I have a resolution to this one. Once I added the Hotmail account, it did switch it to the next alias in my profile. However, I received an email to that alias that although worded poorly, asked me to download Oulook for IOS. Burried within that email was a link to click that says "I want to keep using a different email client" or something like that. If you click that, Hotmail/Outlook will switch it back to your original email address, and begin populating your inbox. Hope this helps!

this worked (although I was asked for different information-wasn't asked for all the ports and connection info) but donly added notes and email and didn't add as calendar.

The only issue is creating new emails so I have mapped the account in the usual way so that I can at least use Calendar and reply to emails using the iPad apps. However, as a workaround, I am also using the Outlook app for new emails as this works fine with the correct alias.

Bit complicated but hopefully Apple will fix this soon.

I have the same problem, very annoying. The solution of PinkRedApple works for now (thank you!), but I don't like the settings of Other in mail setup. I hope Apple fixes this problem very soon.

I had exactly this problem, only realised when I replied to all and it also cc'd my main email account.😕 I have no idea how long I have been replying with the most ridiculous alias every via my iPhone. Your workaround was good but it excluded calender and other bits, and like the other user, I set up the other account just to get Calendar, but it annoyed me!

Below is what worked for me:

1. I logged into Outlook here https://support.microsoft.com/en-gb/help/12407/microsoft-account-manage-aliases and swapped one of my aliases to my primary account (scroll down and follow instructions for 'change which account is primary') therefore making my primary account an alias, and an alias my primary account.

2. I then deleted the errant email account on my iPhone via Settings.

3. I then readded the account using my primary email address (which at that time had become an alias due to the swap noted in 1 above). Note I selected Outlook.com rather than other.

4. Test by replying to an email/writing a fresh email to ensure the correct email address is showing in the 'from' field.

5. Go back to Outlook (1 above) and re-swap the alias/primary to how it was originally.

6. Everything should be fine.

Just to note, before starting the process, I actually deleted the original alias that was being used by iPhone as I didn't really need it, but then iPhone just took the next darned alias in the list - beyond ridiculous! Then I worked out the soution above.

Hope this works for you guys. Interesting that the iPhone helps itself to your email addresses that are not actually provided to it. A bit scary tbh.

Finally, just took a quick look at Outlook on the web and although iPhone seems to have sent from the alias, it does not appear to reflect this in the online web app, so worth checking... If that's the case, the stuff above is academic!

Following my response above, my phone ran out of juice and upon restarting the error returned. My from mail is now from the genuine alias. However, I sent a test email and despite the address showing in the email as my alias address, the receipient email shows it as being from my primary email. I really have given up!

I had the same issue post the Outlook update (I have a paid subscription to Office 365), but like one of the other repliers, even though my outgoing email alias appears to be the alternate outlook address rather than the desired primary, when my emails arrive they are shown to be from the primary.

Same issue, tried contacting apple, they said contact microsoft.

Contacted microsoft and their suggestion was to set up as "other" and set up calendar separately afterwards.

I know it works but it's still annoying. Anyone else having any luck?